We ship to the destinations offered at checkout. Shipping charges and available services are calculated from the delivery address, parcel size, weight, and selected service.
1. Order Processing
Processing time is the period required to confirm the order, prepare or make the product, complete a basic quality check, and hand the parcel to the carrier. It does not include transit time.
Orders containing products with different processing times may be held until all items are ready or sent in separate parcels. We will contact you if a material delay is identified.
2. Estimated Transit Time
Transit times are estimates, not guaranteed delivery dates. Customs inspections, remote-area delivery, public holidays, weather, carrier congestion, security checks, and incomplete addresses can cause delays.
3. Tracking
- When tracking is available, a dispatch email will contain the carrier name and tracking number.
- Allow up to 48 hours after dispatch for the first carrier scan to appear.
- A carrier may use a local delivery partner for the final stage of delivery.
4. Delivery Address
Customers are responsible for entering a complete and accurate address, postal code, recipient name, and reachable telephone number. Contact us immediately if an address needs correction. We cannot guarantee a change after processing or dispatch has started.
If a parcel is returned because of an incorrect address, refusal, failed delivery, or non-collection, any reshipping charge and non-refundable carrier cost may be deducted from the refund where permitted by law.
5. Customs, Duties, and Import Charges
International orders may be assessed import duty, tax, brokerage, or customs clearance fees by the destination country or region. These charges are not included unless checkout expressly says otherwise and are the responsibility of the recipient. Customs may require identification or payment before releasing a parcel.
6. Lost, Damaged, or Missing Parcels
If tracking has not changed for an unusual period, a parcel is marked delivered but cannot be found, or the outer package arrives damaged, contact us promptly at service@unibuycosplay.com. Include the order number, tracking number, delivery address, and photographs where relevant so we can open a carrier enquiry.
7. Event Dates
Place orders well before conventions, travel, photography, or performance dates. Production and delivery estimates do not constitute a guarantee that an order will arrive before a specific event.
For shipping questions, email service@unibuycosplay.com or message WhatsApp +852 5638 1211.
Last updated: 30 July 2026