This page explains how prices, payment authorization, currency conversion, taxes, and import charges are handled. The options available for an individual order are shown during checkout.
1. Payment Methods
We accept only the payment methods available at checkout for your device, currency, and delivery location. These may be provided by independent card, bank, digital-wallet, or payment-platform services. Do not send card numbers or security codes by email, contact form, or WhatsApp.
2. Payment Authorization
Submitting an order authorizes the selected payment provider to validate and process the transaction. An order acknowledgement confirms receipt of the request but does not mean that payment or the order has been accepted. We may request reasonable verification or cancel an order where authorization fails, information is incomplete, fraud is suspected, stock is unavailable, or a material pricing error occurred.
3. Payment Security
Where third-party payment processing is offered, payment credentials are handled by that provider under its security and privacy terms. We receive transaction status and limited references needed to match payment to the order. Customers are responsible for using a secure device and reviewing the payment-provider terms shown during checkout.
4. Currency and Exchange Rates
Product and checkout prices are displayed in the selected storefront currency. A bank or payment provider may apply its own exchange rate, foreign-transaction fee, or wallet fee. Those charges and any difference caused by exchange-rate movement are controlled by the provider, not UnibuyCosplay.
5. Taxes, Duties, and Import Charges
For delivery to Hong Kong, Hong Kong generally does not impose VAT, GST, or customs tariffs on ordinary clothing imports. International deliveries may be assessed VAT, sales tax, customs duty, brokerage, or clearance fees by the destination country or region.
Unless checkout expressly states that import charges are included, the recipient is responsible for destination charges and for providing any information required by customs. Refusing or failing to clear a parcel may result in return costs or carrier charges being deducted from any available refund, to the extent permitted by law.
6. Receipts, Refunds, and Payment Disputes
An order confirmation or account page shows the items, delivery details, payment method, and amount recorded for the order. Approved refunds are sent to the original payment method. Processing time after release depends on the bank or payment provider.
Contact us before opening a payment dispute so we can review an unrecognized charge, duplicate payment, non-delivery, return, or product issue. This does not limit any right to use a lawful chargeback or payment-provider dispute process.
For payment questions, email service@unibuycosplay.com or message WhatsApp +852 5638 1211.
Last updated: 30 July 2026